TERMS OF SERVICE
THE SLEEP CONSULTANT PROGRAM DELIVERY
The Sleep Consultant program is delivered through the following steps:
You will complete the Sleep Questionnaire: The information you provide will allow me to create a personalized sleep plan for your child.
Private Virtual Consultation: We will meet via Zoom for a 90-minute in-depth review of your personalized sleep plan.
Personalized 1:1 follow-up support as you implement your sleep plan (type of communication dependent on package purchased).
Sleep Log: You will be supplied with a Sleep Log, via Google Drive, which is to be filled in daily. This log helps me track progress and help you troubleshoot as needed.
PERSONALIZED FOLLOW-UP SUPPORT DETAILS
Our first follow-up phone call will be booked during our consultation, and will take place the day after you begin the program. This will allow me to check in with you about how the first night went, and set you up for nap success! Remaining follow-up calls will be booked as outlined by your sleep package.
If I cannot reach you for some time/you miss a follow-up phone call, I will assume things are going well, and no additional support is needed. If you need to contact me via email, please feel free to do so anytime, and we will respond as soon as we are able to, within our business hours.
TEXT MESSAGE SUPPORT
If the program you have chosen includes unlimited text message support, you may message your sleep consultant anytime! We will answer your text messages as soon as we possibly can, during our business hours. If you have purchased bedtime text message support, this includes two hours of texting during bedtime on night one (start time to be determined upon booking).
PAYMENT & CANCELLATIONS
Payment of the invoice is necessary to hold your consultation date.
If you wish to cancel after purchase, and it is less than 72 hours until the scheduled consultation, 75% of the payment will be refunded.
There will be no cancellations or refunds given after the consultation takes place.
If the client chooses to delay starting the sleep plan more than 1 month after the consultation, a new questionnaire will be required, and if the sleep plan requires amendments, additional fees may apply.
DISCLAIMER
The Sleep Consultant’s advice is not intended to be a substitute for medical opinion or treatment. The advice you receive from The Sleep Consultant is to address common early childhood sleep issues that are unrelated to medical conditions.
Always seek the advice of your doctor or other qualified health practitioner regarding any matters that may require medical attention or diagnosis, before following the advice and using the techniques described in The Sleep Consultant program. Reliance on any information provided by The Sleep Consultant is solely at your own risk.
The Sleep Consultant does not make any representations or warranties, express or implied, regarding consulting services provided. The Sleep Consultant liability (if any) is limited to the consulting fee paid by you, and in no event will any members of The Sleep Consultant team be liable to you for any other claim, losses or damages.
The advice given by The Sleep Consultant aims to help get your child sleeping through the night and napping well. The level of success for your child is heavily dependent on following the sleep program developed for your child by The Sleep Consultant. Failing to follow the customized sleep plan, or only using select components of the plan, will reduce the likelihood of success for your child.
The customized sleep plan provided to you by The Sleep Consultant is meant for your child, and it is not meant to be shared with a third party as a sleep plan for another child.
Any changes you make to your child's sleeping or eating routines are your decision, The Sleep Consultant may make suggestions of change, but you are responsible for choosing to implement them.